Effective Date: July 2, 2025.

At Help Me With Math (“we,” “us,” or “our”), we are committed to protecting the privacy of our users, including students, parents, educators, and enterprise clients. This Privacy Policy outlines how we collect, use, and safeguard your information, with specific attention to compliance with the Family Educational Rights and Privacy Act (FERPA), Canadian privacy laws (if applicable), and general best practices for data retention and protection.

1. Information We Collect

We may collect the following types of information:

• Personal Information (only when voluntarily provided):
  Name, email address, school affiliation (if applicable), and usage patterns.

• Student Data:
  Homework uploads, chat interactions with the AI tutor, and any input submitted by the student. This may include math problems, questions, or identifying information voluntarily shared.

• Technical Data:
  IP address, browser type, device information, and anonymized analytics via cookies.

2. How We Use Your Information

We use your information to:

• Provide AI tutoring services tailored to the user

• Improve the accuracy and quality of responses

• Diagnose technical issues and enhance platform performance

• Support customer service and technical assistance requests

• Comply with legal and regulatory requirements

We do not sell or share your data with third parties for marketing purposes.

3. FERPA Compliance & Student Privacy

Help Me With Math is designed to respect the privacy of student users, especially in educational or institutional settings.

• We do not use student data for any purposes other than providing and improving the tutoring service.

• We do not disclose student records to third parties without written consent from the parent or eligible student, unless required by law.

• Institutions utilizing our platform under enterprise licensing can request a copy of our FERPA Data Handling Agreement.

4. Data Retention

We retain user data only as long as necessary to provide our services, fulfill legal obligations, or support educational continuity. You can request the deletion of your account and associated data by contacting us at hello@helpmewithmath.com.

• Chat logs may be retained for up to 12 months for quality assurance unless otherwise agreed upon in a licensing contract.

• Homework image uploads are automatically deleted after [XX days] unless specified by institutional agreements.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. This includes:

• Secure SSL encryption for all data in transit

• Secure hosting infrastructure with daily backups

• Access controls and audit logs for enterprise accounts

6. Children’s Privacy

Help Me With Math does not knowingly collect personal data from children under the age of 13 without verified parental consent in accordance with COPPA and/or FERPA.

7. Government & Institutional Licensing

For school districts, educational institutions, and government partners:

• Custom privacy agreements can be executed to align with internal policies

• All student data remains under the control of the institution

• Support for custom data retention timelines and dedicated data deletion processes available

8. Your Rights

You have the right to:

• Request access to your data

• Correct inaccurate personal information

• Delete your account and associated data

• Opt-out of optional data collection cookies

Contact us at hello@helpmewithmath.com for any requests or questions related to data use.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website. Significant changes will be communicated via email or platform notification.

10. Contact Us

For questions about this policy or to submit a data request:

Help Me With Math
hello@helpmewithmath.com